Your Questions,
Answered

You book via WhatsApp (+91 98183 99214) or the contact form. At the scheduled time, Dr. Jyoti Bajpai joins you on a video call (WhatsApp Video, Google Meet, or Zoom — your preference). The 45-minute first session covers a detailed history review, full video-based movement and posture assessment, root-cause diagnosis, and a complete treatment plan discussion. Dr. Bajpai demonstrates your first set of exercises live on the call and corrects your technique in real time. You receive a written report and personalised exercise programme by email within 24 hours.

A smartphone, tablet, or laptop with a front-facing camera and microphone. A stable internet connection (Wi-Fi or 4G). A clear, well-lit space at home — enough room to stand, bend, and walk a few steps for the movement assessment. No special equipment required. If you have a yoga mat or resistance band, that helps for the exercise demonstration portion, but is not mandatory.

First consultation: 45 minutes. This includes full assessment, diagnosis, and exercise prescription. Follow-up sessions: 30 minutes, focused on progress review, technique refinement, and programme progression. Sessions run on time and you receive a reminder 30 minutes before your appointment.

WhatsApp Video (most popular — no app download needed), Google Meet, or Zoom. You choose the platform you are most comfortable with when booking. All platforms are end-to-end encrypted for privacy.

Yes. A free 15-minute discovery call is available to help you understand whether online physiotherapy is right for your condition, get an initial impression of the likely diagnosis, and ask any questions about the process. No clinical assessment is performed in this call. To book your free call, WhatsApp +91 98183 99214.

For the majority of musculoskeletal conditions — yes. Multiple clinical studies (including research published in the Journal of Telemedicine and Telecare) confirm that telerehabilitation achieves equivalent outcomes to in-person physiotherapy for back pain, neck pain, knee pain, shoulder conditions, and sports rehabilitation. Dr. Bajpai uses a structured video-based assessment protocol that is just as diagnostically rigorous as an in-clinic assessment. The only limitation is manual therapy (hands-on manipulation, dry needling, ultrasound) — which accounts for a minority of physiotherapy treatment. Exercise therapy, education, and self-management — which drive most long-term recovery — are fully deliverable online.

Online physiotherapy is highly effective for: back pain (disc bulge, sciatica, facet joint pain, muscle strain), neck pain (cervical spondylosis, disc herniation, text neck, whiplash), knee conditions (osteoarthritis, patellofemoral pain, ACL/meniscus post-surgical rehab), shoulder conditions (frozen shoulder, rotator cuff tear, impingement), postural problems (forward head posture, rounded shoulders, scoliosis management), sports injuries (sprains, tendinopathies, muscle tears), paediatric physiotherapy (developmental delays, toe walking, hypermobility), post-surgical rehabilitation, neurological rehabilitation (stroke recovery, Parkinson’s), and workplace ergonomics.

Any condition requiring hands-on manual therapy as the primary treatment modality will benefit from in-person care — for example, joint mobilisation for severe stiffness or trigger point dry needling. Conditions with acute severe symptoms requiring urgent in-person assessment (suspected fracture, significant neurological deficit, red flag symptoms such as loss of bladder or bowel control) should be assessed in person or at a hospital first. Dr. Bajpai will advise you honestly during your consultation if your condition is better served in-person.

Video-based physiotherapy assessment uses validated clinical tests that do not require physical contact — including posture observation, gait analysis, active and passive range-of-motion testing, functional movement screens, and provocation tests. Dr. Bajpai has been performing video assessments since 2020 and has developed a systematic protocol for remote clinical examination. She will guide you through each test step by step. Studies show that physiotherapist inter-rater agreement for video-based assessments is comparable to in-person examination for most musculoskeletal conditions.

Yes. Dr. Bajpai is a sports physiotherapy specialist. Online sessions for sports injuries cover initial triage and rule-out of serious structural damage (with referral for imaging if needed), evidence-based rehabilitation programming, return-to-sport progression, injury prevention and training load management, and technique correction for sport-specific movements via video analysis. Athletes from cricket, football, running, badminton, swimming, and gym training have been successfully rehabilitated online.

Yes. Dr. Bajpai has dedicated paediatric physiotherapy expertise. Online paediatric sessions are effective for developmental delay assessment, coordination and balance therapy, hypermobility and joint pain, toe walking, flat feet correction, and post-surgical rehabilitation in children. Sessions are child-friendly — Dr. Bajpai engages directly with the child through the screen with age-appropriate instructions, while parents assist with positioning. A parent or guardian must be present throughout the session.

The fastest method is WhatsApp: send a message to +91 98183 99214 with your name, your concern (e.g. “lower back pain for 3 months”), and your preferred time slot (morning or evening). You will receive a booking confirmation within 2 hours. Alternatively, fill the booking form on the Contact page. Dr. Bajpai personally reviews every inquiry.

Yes. Same-day slots are available Monday to Saturday, 9 AM to 7 PM, subject to availability. WhatsApp in the morning for the best chance of a same-day slot. Urgent cases are prioritised.

Monday to Saturday, 9:00 AM to 7:00 PM IST. Sunday appointments can be arranged for urgent cases on request. NRI patients in different time zones can arrange early morning or late evening slots by prior arrangement.

Yes. Dr. Bajpai sees NRI patients across the UK, USA, Canada, Australia, UAE, and other countries. Sessions are conducted in IST — early morning or evening slots are available to accommodate international time zones. Payment can be made via international bank transfer, PayPal, or UPI. Please WhatsApp +91 98183 99214 for international booking coordination.

WhatsApp +91 98183 99214 at least 4 hours before your scheduled appointment to reschedule. Cancellations with less than 2 hours’ notice may result in a rescheduling fee. We understand emergencies happen — please communicate as early as possible and we will accommodate wherever possible.

First consultation (45 min): ₹1,999. Follow-up session (30 min): ₹1,499. Package of 3 sessions: ₹7,499 (includes one assessment + two follow-ups with written report and exercise plan). A free 15-minute discovery call is available to assess suitability before committing. Payment can be made via UPI (GPay, PhonePe, Paytm) or bank transfer.

No. The fee includes the video consultation, written diagnosis report, personalised exercise programme, and email support for clarifications post-session. If prescription of exercises involves a specific resistance band or tool, you will be advised but not charged for the recommendation. There are no additional charges.

Some health insurance policies in India do cover physiotherapy — however, coverage for online/teleconsultation physiotherapy varies significantly between insurers. We recommend checking your policy terms. Dr. Bajpai can provide a detailed consultation invoice and diagnosis summary for insurance reimbursement claims. For specific insurance queries, WhatsApp +91 98183 99214.

The consultation fee structure is the same for all specialisations — ₹1,999 for a 45-minute first session. Paediatric sessions and sports physio sessions may occasionally run slightly longer if a detailed developmental assessment or sport-specific movement analysis is required, at no extra charge.

Within 24 hours of your session, Dr. Bajpai emails you: a written diagnosis summary explaining your condition, its root causes, and contributing factors; a personalised exercise programme with written instructions and where possible, exercise video links; lifestyle and ergonomic recommendations relevant to your daily routine; a follow-up care plan indicating when your next session should ideally be; and WhatsApp contact for any questions about your programme.

Dr. Bajpai demonstrates every exercise live during your consultation and corrects your technique in real time. The written plan includes detailed instructions with descriptions of the correct form, sets/reps/frequency, and what to avoid. Links to exercise demonstration videos are included wherever available. During follow-up sessions, technique is reviewed and refined. If you have any doubts, WhatsApp with a short video of your exercise and Dr. Bajpai will review and advise.

The number of sessions depends entirely on your condition and its severity. Many patients with acute mechanical back pain or a recent sports injury see significant improvement within 3–5 sessions. Chronic conditions (e.g. long-standing sciatica, frozen shoulder at a late stage, post-surgical rehab) may require 8–12+ sessions over 2–3 months. Dr. Bajpai will give you an honest prognosis and timeline during your first consultation. The goal is always to get you self-managing as quickly as possible.

Yes. WhatsApp support between sessions is included for questions about your exercises, technique doubts, or any unexpected changes in your symptoms. Dr. Bajpai or her team will respond within 24 hours on working days. For urgent medical concerns, please contact your nearest emergency services.

Yes. All consultations are conducted as private one-on-one video calls. No session is recorded without your explicit consent. All personal health information is handled in accordance with applicable data protection standards. Your data is never shared with third parties.

Dr. Jyoti Bajpai holds a Bachelor of Physiotherapy (BPT) and a Master of Physiotherapy (MPT) from NIRTAR, Odisha — one of India’s premier rehabilitation institutes. She has 15+ years of clinical experience in musculoskeletal physiotherapy, sports rehabilitation, and paediatric physiotherapy, with 5,000+ patients treated. She founded Hope Physiotherapy in 2009 and transitioned to a fully online practice in 2022, specialising in high-quality video-based physiotherapy for patients across India and abroad.

Dr. Jyoti Bajpai (MPT, NIRTAR) is widely recognised as one of the top physiotherapists serving Delhi NCR online. With 15+ years of experience, specialisations in musculoskeletal, sports, and paediatric physiotherapy, and 5,000+ patients successfully treated, she provides expert video-based physiotherapy to patients across Delhi, Gurgaon, Noida, Faridabad, and Ghaziabad. To book a consultation: WhatsApp +91 98183 99214.

Dr. Bajpai’s practice is currently primarily online, allowing her to serve patients across India and internationally. Online consultations are her main offering. If you are in Gurgaon and specifically require an in-person consultation for manual therapy, please WhatsApp +91 98183 99214 to discuss availability.

Consultations are conducted in English and Hindi. Dr. Bajpai will communicate in whichever language you are most comfortable with to ensure complete understanding of your diagnosis and treatment plan.

Yes. Online consultations are available to all Delhi residents across every area — South Delhi, North Delhi, Dwarka, Rohini, Pitampura, Saket, Lajpat Nagar, Connaught Place, Janakpuri, Uttam Nagar, Okhla, Greater Kailash, and all other localities. The video consultation model means there is no geographical restriction.

Yes. NRI patients from the UK, USA, Canada, Australia, Singapore, UAE, and other countries regularly consult Dr. Bajpai. Sessions are scheduled to accommodate international time zones. Payment is accepted via international bank transfer or PayPal. WhatsApp +91 98183 99214 to arrange your consultation.

Yes. Dr. Bajpai has a dedicated corporate physiotherapy programme for professionals experiencing work-from-home related musculoskeletal pain — including desk posture correction, ergonomic assessment of your home workstation via video, management of neck and back pain, and preventive exercise programmes. Many Delhi NCR corporates have arranged group wellness sessions through Hope Physiotherapy. Contact us at +91 98183 99214 for corporate packages.